These conditions are inspired and conform to the Quality principles adopted by the Elettrodomex Srl companies and to the concept of Global Quality in the Customer - Supplier relationship. Therefore their spirit is not the protection of the interests of the Supplier but the achievement of the best level of collaboration between both parties, serving the primary interest of the Final Customer. The form is therefore that of an agreement between the Purchaser and the Supplier, which undertake in good faith to respect some rules useful for achieving the Global Quality in their technical-commercial relationship.


The supplier guarantees the good quality of its products by obligating, during the warranty period specified below, to repair (in their own workshops) or replace as soon as possible those parts that prove to be defective, provided that this does not depend on faults caused by inexperience or negligence of the Customer, by use outside the technical specifications, by unauthorized interventions, by fortuitous events or by force majeure. The warranty period is 24 months from the date of sale for products marked CE.


The technical information is based exclusively on data published by the producers. We reserve the right to modify / adapt the technical and dimensional parameters based on what will be communicated to us by the manufacturers without any prior notice.


Orders are accepted from our offices or directly on the Internet. The Customer will have the confirmation of the order received by receiving an e-mail or with a specific on-line notice that can be saved on his computer if he wants written feedback. The power of the Elettrodomex remains unaffected, should it verify anomalies of any kind and for any reason, for example incongruent prices or offers, out-of-sale products, etc, etc, to refuse the order received, giving timely notice to the customer.


All prices entered on the site are net prices and are intended I.V.A. included. (unless otherwise stated). Elettrodomex Srl reserves the right to change these prices at any time and without notice.


Shipments, unless specifically requested, will be made by carriers defined by Elettrodomex Srl or its delegate. In case of theft / loss, Elettrodomex Srl undertakes to send a new product. In case of withdrawal of the goods by the customer himself, Elettrodomex Srl declines any responsibility after the goods have left their warehouses. The delivery time is estimated from two to five working days, unless different requests or specific agreements.


The goods are shipped in free port with invoice charge; in the event that the goods were sent to the assigned port upon indication of the customer, the risk is to be considered to be borne by the customer from the moment the goods are picked up by our customers. stores. At the time of delivery, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the accompanying document. In case of discrepancy, the same must be promptly reported by email or fax to Elettrodomex Srl. If the packaging is not intact, the customer must accept the package with "reserve" option (find out what to do if a package gets damaged) and verify the qualitative and quantitative correspondence of the goods delivered with what is indicated in the accompanying document within 3 days. In the presence of intact packaging, the goods must be verified within 8 days from receipt. Any anomalies must be immediately communicated via email or fax. Any report beyond the indicated terms will not be taken into consideration. Claims received by telephone will not be accepted in any way.


The goods supplied by us can be paid: by credit card with specific procedure on-line, PayPal and bank transfer in advance. Elettrodomex Srl reserves the right not to send goods, even after accepting the order, to customers who are "insolvent".


The customer can request the cancellation of the order not yet packed and the Elettrodomex Srl will reserve the acceptance of the cancellation of the same. The cancellation must be in writing within 14 working days of receipt of the goods, even without the customer's motivation. Elettrodomex Srl reserves the right not to accept the cancellation if the goods were ordered expressly to their supplier to fulfill the order in question. Furthermore, if it is impossible to process the order requested due to the temporary unavailability of the product ordered, Elettrodomex Srl has the right to withdraw from the sales agreement within 30 days from the date of the order, providing the customer a simple motivated communication, pursuant to art. 54, paragraph 2 of Legislative Decree 206/05. In this case, the customer will be entitled exclusively to the refund of any sum already paid.


The right of withdrawal is guaranteed and regulated according to the law by the articles 64 and ss. of the Consumer Code (Legislative Decree 2005/206).
The return of goods to Elettrodomex Srl must be requested and possibly authorized in advance by contacting our offices explaining the reasons for the request and quoting the references of the invoice and / or the Transport Document (DDT). Before returning goods, it is necessary to await the written authorization and the assignment of an appropriate return number. The goods to be returned must be in perfect condition, sent in the original packaging and shipped to our warehouse quoted on the document with the return number assigned and attaching the appropriate form of acceptance condition of return duly completed and signed for acceptance by an authorized person.


Any errors in shipping or lack of material must be reported in writing according to the times indicated in point 7.


Elettrodomex Srl is not responsible for any damage or loss, direct or indirect resulting from delayed or non-delivery of the product, or for any other fact not directly attributable to Elettrodomex Srl. Regardless of Laws or Customs, the Customer and Supplier acknowledge the good faith discussion of any problems as the best means of achieving a mutual Global Quality relationship. They therefore undertake to clarify any possible controversy (which can not be remedied by direct discussion) without recourse to legal actions, ie solely through the Arbitration Clause referred to in the following point. They also explicitly recognize, with the acceptance of these conditions, the total value of the supply as the maximum limit of economic responsibility for each of the two parties.


Any disputes arising between the parties will be decided by Arbitrators named one by the Supplier and the other by the Principal. The arbitrators appointed in this way will appoint a third arbitrator. In the absence of an agreement, the latter will be appointed by the President of the Milan Chamber of Commerce. The arbitration panel will decide irrevocably, unquestionably and inappellable at any other level of judgment from each of the parties.


Law 675/96 guarantees that the processing of personal data is carried out in compliance with the rights, fundamental freedoms and the dignity of individuals, with particular reference to privacy and personal identity. Pursuant to art. 10 of the aforementioned law, we inform you that the processing of personal data, which will take place by means of a specific computerized method, has the purpose of proceeding with the execution of the contract. Where necessary, we will transmit the data to the shipping companies in charge and to the other companies involved in the various stages of the sales process. This provision of data is essential to Elettrodomex Srl for the execution of the sales contract. We also inform you that such data may be used for the purpose of providing information on initiatives, events, promotions and product launches. For the same purpose, the data may be communicated exclusively to companies connected to us. In any case we will not use the information in our possession for purposes other than those mentioned above. The rights provided for in the art. 13 of the law 675/96. In addition, pursuant to Legislative Decree 196 of 30.6.2003 at any time you can request not to receive more messages from us by sending an e-mail to info@shopclima.it inserting in the subject "Cancel me".

15. NOTE

The conditions contained in this document may be changed without notice and will be valid from the date of publication or on the website www.shopclima.it which is always our official reference.


All contracts concluded are considered perfected in Italy and are subject to Italian law regulating distance selling, in particular Law 675/96, Ministerial Decree 185/99 and Legislative Decree 196 of 30.6.2003.


Consumers living in Europe must be aware of the fact that the European Commission has set up an online platform for alternative dispute resolution which provides an out-of-court method for resolving any disputes relating to and resulting from online sales and contracts of service. As a consequence, if you are a European consumer, you can use this platform for the resolution of all disputes arising from the contract stipulated online with the owner. The platform is available at the following link (http://ec.europa.eu/consumers/odr/). The owner is available for any questions via email to info@shopclima.it.