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 right of withdrawal

The customer can ask for the cancellation of the order not yet packed and the Elettrodomex S.r.l. it will reserve the acceptance of the cancellation of the same.
The cancellation (in accordance with the provisions of Legislative Decree No. 21 of 21 February 2014 published in the Official Gazette) must in any case take place in writing within 14 working days of receipt of the goods, even without the customer's motivation. Elettrodomex S.r.l. reserves the right not to accept the cancellation if the goods were ordered expressly to the supplier to fulfill the order in question.



The right of withdrawal is guaranteed and regulated according to the law by the articles 64 and ss. of the Consumer Code (Legislative Decree 2005/206) and applies to customers-consumers (ie individuals who buy goods for purposes not related to their professional activity, therefore without indications of VAT) who have the right to withdraw from the purchase contract for any reason.

ATENTION: Customers who purchase with VAT number can not exercise the right of withdrawal.


The return of goods to Elettrodomex S.r.l. it must be requested and eventually authorized in advance by contacting our offices, explaining the reasons for the request and quoting the references of the invoice and / or the Transport Document (DDT).

Before returning goods, it is necessary to await the written authorization and the assignment of an appropriate return number. The goods to be returned must be in perfect condition, sent in the original packaging and sent to our warehouse in Via Friuli 63, Milan, mentioning the assigned return number on the document. The buyer must arrange for the return of the goods, at his expense, within 14 days from the date of acceptance of the return. The refund will take place at the same time as the actual receipt of the goods.

The use, even partial, of the purchased good automatically cancels the possibility of returning it.

We remind you that, in the event that the product has been purchased by mistake or choose for another reason to return it, our policies provide for the refund of the purchase price of the returned product, excluding shipping costs, incurred to receive the product. In the case of orders with free shipping costs will be deducted at a flat rate 3% of the amount with a minimum of 8 euros.

In order to exercise the right of withdrawal, we also remember that the product must be returned in conditions of substantial integrity and that the shipping costs for returning the purchased item are charged to the customer (who can of course choose the mode of shipping that you prefer).

ATTENTION: in case of return request for incorrect, damaged or malfunctioning product, before sending the product back to us it is essential to send us a photo of the same in which it is clearly evident the damage or non-compliance with the order. In this way, and only in this case, Elettrodomex Srl could also choose not to request the return of the item, proceeding directly to the full refund (product + shipping costs incurred during the purchase). In the event that you choose to send the product in any case without prior notification or without waiting for advice, the costs of returning the item will be charged exclusively to the customer.


You can request a return by clicking here (if you are a registered customer), or by clicking here (if you are not a registered customer).